Returns and refunds

Plain items

You can return unworn, unwashed items in their original condition within 14 days of delivery. Tags must still be attached and the item must be fit to resell.

Email sales@customworkwear4u.co.uk before you send anything back. We will give you the returns address and any instructions. Please do not post items back without contacting us first.

For a change of mind, you pay the return postage. We suggest a tracked service, because we cannot be responsible for parcels lost on the way back to us.

Items with your logo

Garments we have embroidered or printed for you are made to your order, so they cannot be returned unless they are faulty or we got the customisation wrong. UK consumer law does not give a right to cancel personalised goods.

Faulty or wrong items

If something arrives faulty, or is not what you ordered, contact us within 14 days. We will arrange a replacement or a full refund, and we pay the return postage.

How refunds work

• We refund within 5 working days of receiving and checking your return.
• The money goes back to the card or payment method you used.
• Delivery charges are refunded only if the return is down to our error or a fault.

Your legal rights

This policy does not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.